Are you dissatisfied with your treatment or the way you were helped? We'd like to hear that. We usually solve it together in a conversation. If that does not work, you can contact an independent complaints officer and then a dispute resolution body. For example, the Healthcare Quality, Complaints and Disputes Act (Wkkgz) regulates this for every healthcare provider.
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1. Discuss it with us
Tell your practitioner, call the practice or email contact@chiropractor.nl. The telephone numbers of both locations can be found on the contact page. We will contact you to discuss your complaint. You will receive a written response within six weeks.
2. The complaints officer
Are we unable to reach an agreement together, or would you rather not discuss your complaint with us? Then you can contact an independent complaints officer free of charge. They will look independently and will look for a solution with you and us. Who you can contact depends on the care about which your complaint relates.
Complaint about chiropractic
Our chiropractor is affiliated with the complaints procedure of the National Register of Chiropractors (SNRC) through the Dutch Chiropractic Federation. You must submit your complaint in writing, by post or by e-mail:
SNRC, attn. the complaints officer
Rijnsingel 13, 2987 SB Ridderkerk
nationaalregister@gmail.com
The complaints form and further explanation can be found at registerchiropractor.nl/Complaints.
Complaint about physiotherapy
Our physiotherapists are affiliated with the Physiotherapy Complaints Scheme through the KNGF. A complaints officer will help you submit your complaint free of charge and mediate between you and the physiotherapist.
klachtenregeling@kngf.nl
Telephone: 033-467 29 00
The reporting form and further explanation can be found at defysiotherapeut.com/complaints procedure.
3. The dispute resolution body
If your complaint is not resolved to your satisfaction, you can submit the dispute to a dispute resolution body. It makes a binding decision.
Chiropractic dispute
Stichting Dispute Authority Register of Chiropractors (SGRC)
P.O. Box 9344, 3007 AH Rotterdam
geschilleninstantie@gmail.com
geschilleninstantie.com
Dispute over physiotherapy
Physiotherapy Disputes Committee, attention to the secretary
P.O. Box 248, 3800 AE Amersfoort
geschillencommissie@kngf.nl
Submit your dispute within one year after you have received the written response to your complaint. More explanation can be found at defysiotherapeut.com.
Complaint about the care of one of our doctors
If your complaint concerns treatment by one of our doctors, please discuss it with us first. We will then tell you which complaints officer and dispute resolution body you can contact.